SHIPPING & RETURNS

Shipping Policy

CARRIAGE

DELIVERY SCHEDULE

All products are subject to availability.

Prices and shipping charges apply to UK deliveries only. Shipping charges to other destinations are calculated according to weight of parcel and country and can only be given after the order has been accepted.

Orders are processed daily and dispatched within 2 working days. Monday-Friday, no dispatch or delivery Saturday, Sunday or Bank Holidays. We have a 1.00 p.m. cut off time- orders received after this time may not be dispatched until the following day.

Orders are delivered by one of our couriers and the driver may require a signature. If this is not possible we can dispatch to an alternative address.  If the delivery cannot be made, a card is left and you will have to collect from your local depot

Items sent by courier overnight should arrive within 24 hours of despatch, although sometimes, due to unforseen circumstances, it may take 48 hours for items to reach their destination.

 

If you have not received your goods by 72 hours after date of despatch please contact us on 01628 559782 and we will track the item.

Most couriers will only hold items for 7 days from date of attempted delivery before the items are returned to us. If items are returned we reserve the right to charge for re-delivery.

UK MAINLAND
All orders will either be sent by Royal Mail or one of our couriers (Hermes, UPS, Elite), a signature may be required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.

*Heavy & Bulky Items such as Suspension Units, Wheels & Tyres, Solid Beam Axles and Trailers may incur additional carriage charges as cannot always be sent via standard couriers and will depend on size and weight.  Please call for a quote or request a call back through the website.

SCOTTISH HIGHLANDS (As defined by UK couriers) 
Postcodes: AB30 to 38, AB44 to 56, FK17 to 99, G83, IV1 to 28, IV30 to 39, IV52 to 54, IV63, KW1 to 14, PA21 to 40, PH15 to 26, PH30 to 41 and PH49 to 50

Orders up to 2 kg will either be sent by Royal Mail post or Royal Mail Standard Parcels which could take up to 5 working days. Orders over 2kg in total will require an additional carriage charge, please contact us for further details.

ISLE OF MAN, SCOTTISH ISLANDS, ISLE OF WIGHT and NORTHERN IRELAND
Scottish Islands includes postcodes: HS1 to 9, IV40 to 51, IV55 & 56, KA27 & 28, KW15 to 17, PA20, PSA41 to 49, PA60 to 78, PH42 to 44 and ZE1 to 3

Orders up to 2 kg will either be sent by Royal Mail post or Royal Mail Standard Parcels which could take up to 5 working days. Orders over 2kg in total will require an additional carriage charge, please contact us for further details.

CHANNEL ISLANDS
Orders under 2kg will either be sent by Royal Mail post or Royal Mail Standard Parcels which could take up to 5 working days. 

Orders up to 2 kg will either be sent by Royal Mail post or Royal Mail Standard Parcels which could take up to 5 working days. Orders over 2kg in total will require an additional carriage charge, please contact us for further details.

All dates given are subject to stock availability. Delivery is also subject to the couriers & weather conditions.

BACK ORDERS
Stock inventory is synchronised with our online shop and EBay once a day, in the unlikely event we cannot fulfil your order we will contact you ASAP. Contact us to check stock.

If your item is not in stock, a back order will be placed for you and sent as soon as it is available.
 

DELIVERY CHARGES

 

UK MAINLAND
All orders will either be sent by Royal Mail or one of our couriers (Hermes, UPS or Elite) a signature may be required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.


XS Parcels - £1.99

Small Parcels - £3.99

Standard Parcels - £7.99

Large/Heavy Parcels - £10.99

XL/ Heavy Parcels - £12.99
NC Large Parcel - Call for Price*

Trailers, Hardtop Covers, Roof Boxes are Collection Only**

* These are parcels (such as braked suspension units, lighting boards, sets of wheels) that are either over the standard     carriage weight limit (30kgs) or any of the dimensions exceed 150cm.  Where 'NC Large Parcel' is highlighted, please     contact us to check carriage prices.

**Delivery may be possible, please contact us for more information.

Returns & Exchange Policy

INCORRECTLY ORDERD/UNWANTED GOODS

If an item is ordered and it does not meet your requirements we will accept the item as a return on condition the item is returned to in the same condition as it was despatched. 

A returns number will then be issued and should be included on all paperwork. Options for return and value of credit will then be discussed. You will then have 14 days from returns number issue to return the items to us at your own cost. 

Please note: It is your responsibility as the customer for any parcels lost or damaged on their return to Berkshire County Trailers. We suggest you obtain 'proof of posting' from your post office or carrier when returning goods.

 

FAULTY/DAMAGED/MISSING GOODS

If goods are received and are damaged, faulty or items are missing from the consignment please contact us within 7 days of despatch of goods.  Options for return and value of credit will then be discussed. You will then have 14 days from returns number issue to return the items to us at your own cost. 

If goods are not reported as damaged or faulty and returned without a returns code, we reserve the right not to pay the carriage costs incurred.
 

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